A Guide to Buying on the Internet

When you are buying products or services over the Internet, please check the following: (you will also find these guidelines at the Office of Fair Trading web site).

• Check the company displays all contact details, postal address, phone etc
• Check that the credit/debit card payments are made through a reputable credit card processing company
• Check the company has a Privacy Policy to inform you what they may use your personal details for in the future
• If you are paying online, check that there is a padlock option available to ensure maximum security for your card details
• Retain any receipts or documentation relating to your payment for reference
• If someone uses your payment card fraudulently, you can cancel the payment and your card issuer must arrange for your account to be re-credited in full
• Be wary of monthly payment plans which are payable with your credit card

Our Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing e-mail from us or from another trader in the future.

The type of information we will collect about you includes:

• your name
• address
• phone number
• e-mail address
• credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.